Returns & Exchanges
30 Day Return Period
We accept exchanges and returns for products up to 30 days from when it is shipped out. We know life gets busy and it's easy to let those 30 days slip by... Please try on your new Blueseventy gear as soon as possible upon receiving to confirm the fit and comfort.
Please scroll down to see the policy for exchanges and returns on different gear purchased through www.blueseventy.com.
At Blueseventy we take pride in producing the world’s best swimming products, and we stand behind our materials and manufacturing processes. We are committed to delivering products free of defects and of the highest quality.
If for any reason you aren't satisfied with your purchase from Blueseventy, please feel free to start an exchange or return. We offer FREE exchanges to help you get the perfect fit. Items can also be returned for full store credit or a refund (less the return label cost, approximately $10).
- Exchanges ship out USPS or FexEx.
- Please send your items back quickly after submitting an exchange. If you wait between submitting an exchange and sending your product back there is a chance the item could go out of stock before the exchange is processed.
- Items returned outside of our portal or without contacting us first may be charged a 10% restocking fee.
- All items must be returned clean and dry. If you try your item in the water, please make sure to thoroughly rinse it and allow it to dry fully before packaging to ship back. Items returned wet, dirty or damaged are subject to a 10% restocking fee.
- Warranty claims are handled separately - email us at email@example.com.
- Orders placed during an Outlet sale cannot be exchanged through our portal, please email us at firstname.lastname@example.org.
- International Orders cannot be returned through the portal, please email us to initiate a return, please note international customers are responsible for all shipping and customs fees on returned items.
Take it for a Swim! (This won't affect your ability to get a refund).
Wetsuits should have a snug fit when on dry land; they typically feel more comfortable in the water. If your suit feels a bit tight, we encourage you to take a practice swim and see how it feels. Make sure to review our Wetsuit Fit Tips to ensure you have the suit on completely and adjusted well for optimal fit and comfort.
Wetsuits are eligible for return or exchange within 30 days from when it ships. Exchanges are FREE, we want you comfortable and satisfied with your Blueseventy wetsuit purchase!
Please DO NOT modify the suit (ie trimming the legs or arms) until you are 100% sure you will not be exchanging or returning. Suits must be in like new conditions, without damage or modifications.
Please keep and return any accessories (mesh bag), and tags that came with the wetsuit, even if removed for a trial swim.
Wetsuits not returned in dry, clean, undamaged condition or without any included accessories (such as the mesh bag) may be subject to a 10% restocking fee.
Competition Swim / Tech Suits
Due to the delicate nature of competition suits - our returns policy is very specific. Please contact us to get assistance with sizing to help get the best race-fit the prior to purchasing.
Competition Swim Exchanges:
We want to ensure that you are in the correct fitting suit for you - if your suit doesn't fit correctly, we'll get you in the right size.
Competition suits are eligible for exchanges within 30 days from the day they ship. Please do not wait until your meet to try on the suit!!
Competition Swim Returns:
We want you to be satisfied with your Blueseventy suit, but if it does not work for you, it can be returned for a full store credit, or a refund to your original payment method, less the $10 return shipping fee as long as it has not been swam in.
Suits that have been swam in are not eligible for a refund, but can receive store credit or be exchanged.
Apparel, Accessories, & Equipment
Tri Apparel, Accessories, Goggles, Practice Swimwear and Bags are all eligible for exchange or return with 30 days from the day they ship. Please remember to try on or check your item right away so that those 30 days don't accidentally slip by!
Please return items with all packaging in like new condition. If items are received that show obvious signs of use or damage your return may be rejected.
Practice Swimwear: Please do not remove the tags or hygienic liner (women's) from swimwear items until you are sure you will be keeping the item. We cannot accept returns of practice swimwear that no longer have the tags or liner in place.
Due to the low cost of some accessories the return shipping fee may feel very high, we encourage you to exchange or use the "Shop Now" feature to avoid losing a large amount of your original purchase price!
International Orders / Returns:
Items shipped outside the USA are eligible for return. Please contact us by emailing email@example.com to get a return authorization and return address. Return shipping is paid for by the customer, we cannot send return labels for international orders.
Once we receive the item and confirm it is in returnable condition we will issue a refund for the product less any shipping charges paid. We cannot process International exchanges at this time, if you would like to exchange you will need to simply place a new order for the item you want to purchase.
International Warranty requests are handled for items purchased through Blueseventy USA. If you purchased your item overseas, please contact the distributor for your region if you experience an issue. All warranty claims will be evaluated and handled on a case by case basis. Blueseventy reserves the right decide if an item is eligible for return, replacement or a purchase credit. Please contact us for all warranty issues.