International Distribution (Shipping, Returns & Warranty)
blueseventy is headquartered in the USA but we have several distributors around the world to support our international customers with local shipping and better returns options. We highly recommend you shop the website for your region to receive the best possible shipping costs and lowest fees.
If you purchased items from outside the USA you need to contact the shop or distributor you purchased from. Please refer to your invoice or packing list. Below you can find the list of our current Blueseventy international distributors.
INTERNATIONAL SHIPPING FROM THE USA
If you are unable, or choose not to order from a local distributor listed below, please note the following shipping and returns information for international orders shipped from the USA.
Customers are responsible for all import/customs duties for international shipments. In addition the customer is responsible for all shipping on any warranty issue, return or exchange. The high cost of international shipping means we cannot cover any international shipping if you have an issue with your product. This is why we recommend shopping through the regional distributor if possible.
Please note that any shipped order which is refused by the customer due to cost of duties / taxes and returned to us will be refunded less the cost of any return shipping fees and a 20% restocking fee. Please check what your expected duties will be prior to placing an order.
International orders ship via FedEx* or USPS Priority International.
Orders placed during sale periods or holidays may incur an additional 1-2 business days to be handled.
Orders are processed Monday - Friday (excluding holidays).
*We have heard about extraordinarily high import fees and processing fees for customs with FedEx. Please do a little checking before ordering so that you can understand what you may be charged for customs on an international shipment.
UK & Europe:
Both the UK and Europe are handled through our German distributor. UK customers, you will likely pay some in duty for items ordered due to the changes from Brexit, please look into customs fees to avoid surprise fees upon delivery.
If you have product questions (sizing, materials, etc) please email the US Headquarters at firstname.lastname@example.org
If you have a question about placing an order, product availability, shipping, customs, returns, warranty or anything else related to purchasing items, please reach out directly to the UK distributor here:
Please note, the distributor can receive phone calls, but being located in Germany, the phone support is only available in German at this time. Email is the best method of contact.
+49 209 32329 (German only)
Mon-Fri, 10:00 - 18:30 (MEZ)
Sat, 10:00 - 14:00 (MEZ)
Australia & New Zealand:
Phone: +971 56 409 0994
Phone: +598 94 991 801